Termos e Condições
- Grapple Requirements
- Must be a Rotobec Product
- Must not be older than 10 years
- Must have been operational in the past 18 months
- Components that have been structurally modified will not be repaired
- Application Process
- All mandatory information must be completed on the application form
- Images as indicated within the application must be provided at the time of application
- Subsequent images may be required
- Rotobec will have final approval as to whether or not the grapple is suitable for rebuild
- Freight Costs
- Rotobec grapples accepted into the rebuild program must be sent pre-paid to the nearest Rotobec location (Ste-Justine, QC, Littleton, NH, Carrollton, TX, Kelowna, BC)
- Return freight is chargeable. Return grapple shipments destined within the United States, freight charges are FOB Littleton, NH. Return grapple shipments destined within Canada, freight charges are FOB Ste-Justine, QC
- Customers wishing to use their own freight account or a different method of transport on the return freight are free to do so. FOB points will remain the same.
- Quoting Process
- Once the grapple has been inspected, a written detailed quote will be provided
- Grapple inspection labor and return freight are chargeable regardless of the decision from the customer to rebuild the grapple following the presentation of the quote
- Acceptance of Quote
- With the acceptance of the quote, the customer must provide a written PO
- Once the PO is received, the grapple will be scheduled for repair
- Once scheduled an estimated completion date will be provided
- Once completed the customer will be notified
- Return freight is chargeable as per above point 3.2, unless otherwise stated as per point 3.3
- The warranty included with the program is 6 months or 1000 hours, whichever occurs first, on items replaced or repaired. Refer to the rebuild warranty certificate for further details
- Denial of Quote
- Should the customer choose not to continue with the rebuild following the presentation of the quote, a written confirmation of denial must be provided
- The grapple at this stage will be returned in one (1) of two (2) ways as decided by the customer;
- Return grapple as-is, inspection labor is chargeable and return freight chargeable as stated in point 3.2
- Return grapple reassembled in the same working condition as received, inspection and reassembly labor is chargeable and return freight is chargeable as stated in point 3.2
Rotobec Service Department